Policies
Compensation Policy
This policy covers circumstances when Ekaya Housing Association may provide tenants with financial compensation because of a failure in service delivery. It should be read in conjunction with our Complaints Policy.
It is our policy to be fair to tenants who incur any financial loss through a temporary failure in service, whilst seeking to keep our overall costs at reasonable levels by avoiding excessive compensation payments.
Financial compensation will normally be paid only in the event of tenants suffering actual financial losses.
