Customer First Strategy
Customer involvement is about customers taking part in decision making processes and influencing the decisions that Ekaya takes about housing policies and housing services. It is a two-way process involving the sharing of information, ideas and power. Its aim is to improve the standard of housing service.
Ekaya is committed to continuously improve the quality of services we provide to customers as well as increase customer involvement in the decision process of the organisation.
Six Key Objectives of the Strategy
Increasing customer involvement.
Continuously improving communication with customers and other stakeholders.
Ensuring that our customers are consulted and involved in the planning and provision of services to meet their needs.
Capacity building training.
Customer focused staff.
Measuring satisfaction with the services thus continuously improve the services.