Policies
Rent Arrears Policy
Policy Statement
1.1 It is the policy of Ekaya Housing Association to maximise rental income, minimise debt and act in a way that is supportive of sustaining tenancies in order to meet housing needs within the Association’s key demographic.
1.2 Ekaya Housing Association will adopt a firm, fair and rigorous approach towards arrears of rent and other charges due.
1.3 Ekaya Housing Association offers a customer-focused approach to income collection to ensure that we maintain an efficient rent collection service. The Association will check that tenants are provided with advice on their eligibility to welfare benefits.
1.4 When all available remedies have failed to reduce a tenant's rent arrears, we will take firm enforcement action. Ekaya Housing Association will only use possession and eviction as a last resort.
1.5 We will regularly review our rent arrears policy and procedures and seek to continuously improve services and performance. We will survey tenants to assess customer satisfaction and achieve service improvements. The Association is also obliged to follow the provisions of the Pre-action Protocol for Possession Claims based on rent arrears, October 2006 (the Pre-Action Protocol) issued under the Civil Procedure Rules.
