Repairs
Types of Repairs and Response Time
|
Priority
|
Type of Repairs
|
Completed Within
|
Definition
|
|
1
|
Emergency Repairs
|
24 hours
|
Any repair which is required to avoid imminent danger
to the health and safety of residents, or to prevent
serious damage to the buildings
|
|
2
|
Urgent Repairs
|
7 calendar
days
|
Repairs that materially affect the comfort or
convenience of the resident. Repairs to void rooms
awaiting re-let shall fall within this category.
|
|
3
|
Routine Repairs
|
28 calendar
days
|
Reactive repairs that do not fall into categories 1 or 2
and can wait a short time before they are dealt with.
|
|
4
|
Non-Urgent
Work
|
Within 3
months
|
Where possible, orders for non-urgent works in
related trades will be packaged together to contribute
to the cost-effectiveness of the repairs service.
|