Ekaya Housing Association

Customer and Service Users

• Welfare Reform
• For residents in supported services
• For Tenants
  • Customer satisfaction survey - tenants
  • Local Offers
  • Paying Your Rent
  • Service Standards - tenants
  • Tenants' Handbook
  • Mutual Exchange and transfer services
  • Reporting a repair
• Getting Involved

Service Standards - tenants

 

 Ekaya Housing Association believes that our customers have the right to expect  the highest level of service from the Association.

 

We further believe that we are accountable to our customers, and so need to agree minimum standards for dealing with them, which can be monitored and improved.

 

Click to download Word DocumentTitle: Service Standards - October 2009.doc Date: 26/10/2009 Size: 76.50 Kb