Repairs

Repairs

Ekaya is responsible for: Keeping waste pipes and drains clear • Servicing and maintenance of equipment including fridges, cookers, washing machines, dryers and floor coverings – see your Tenancy or Licence Agreement.

Ekaya is responsible for providing or replacing:
Fuses
Washers
Sink and Bath Plugs
Chains and pulls to WC
pans and cisterns
Glass (this varies from scheme to scheme)
Letter boxes
Sash fasteners and stays
Furniture and Furnishings
 
You are responsible for: Reporting any
disrepair or defect in the structure of the
building, any installation or any fixtures,
furniture or fittings. On discovery of a fault
in the building or its contents you should
inform your House Manager.
 
This can be done by:
Reporting to the House manager daily,
Telephoning Ekaya’s office during office hours and speaking to customer services
If you need to call outside of office hours you must ring the on-call numbers. Residents should not call contractors.

 

RECHARGEABLE REPAIRS
 
  • The Association will recharge tenants or former tenants in the following circumstances:
 
  • When work is required due to unauthorised change to or damage to Association’s property caused by a tenant or anyone living in or visiting the property;
 
  • When work is carried out by the Association but responsibility for the work lies with the tenant according to Landlord/Tenant responsibilities outlined in the Tenant’s handbook;
 
  • When work, repairs or removal of discarded items is required to a void property prior to re-letting, due to damage, neglect or unapproved alterations carried out by the outgoing tenant;
 
  • Costs associated with abortive calls from our contractors, where tenant have failed to keep a pre-arranged appointment will be recharged.