Support and Advice

Our staff can provide you with support with regards to our services and housing management. In addition we have pulled together here a selection of additional resources and support groups that are available to provide everybody with expert advice on a number of key issues and areas.

Do get in touch with people who can help.


This page includes tax credits, eligibility and appeals,benefits entitlement, Child Trust Funds, Disability Living Allowance, Carer’s Allowance, Child Benefit, heating and housing benefits, Jobseeker’s Allowance and tax credits Benefits Website

Child Support Agency

Arrange child maintenance: the Child Maintenance Service and Child Support Agency Child Maintenance Website

Debt and Money Management

Click here to see our dedicated pages on ‘MONEY MATTERS’ including updates on the recent Welfare Reforms.

Digital Inclusion – Getting online

This is the website where can get up to speed with the technology that can help to enrich your life.  Whether you’d like to improve your computer skills, emailing, use of the internet or generally to boost your digital confidence, our simple guides are here to help. They’re free, print-friendly and also a great way to support other learners.
Digital Unite Website

Drug and Alcohol Addiction

AddAction’s aim is to help transform the lives of people affected by drug and alcohol problems. They do this by offering a wide range of services in England and Scotland.
Website • 020 7251 5860
A to Z list of substances explains appearance and use, effects, chances of getting hooked, health risks and UK law. Talk to Frank
The official website of United Kingdom Narcotics Anonymous.
• 0300 999 1212
Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.
Website • 0845 769 7555


How you contact Jobcentre Plus depends on the help you need – eg finding a job, changing an appointment, checking an existing claim or making a new claim or complaint.
Job Centre Plus
Including finding a job, information about holidays, time off, sick leave, maternity and paternity leave.  Redundancies, dismissals and disciplinaries. The State Pension, workplace and personal pensions. Information about pay, tax and the National Minimum Wage, and your rights at work and trade unions.
Working, jobs and pensions

Equality and Human Rights

Equality and Human Rights Commission have a statutory remit to promote and monitor human rights; and to protect, enforce and promote equality across the nine “protected” grounds – age, disability, gender, race, religion and belief, pregnancy and maternity, marriage and civil partnership, sexual orientation and gender reassignment.
Equality Human Rights



Foodbanks provide emergency food and support to people experiencing crisis in the UK.
Charities offering foodbank services

Pension Service

The Pension Service helps with State Pension eligibility, claims and payments.
Pension Service Website

The Samaritans

Talk to the Samaritans any time you like, in your own way, and off the record – about whatever’s getting to you. You don’t have to be suicidal.  If you can’t find what you’re looking for on their website, just get in touch and ask them about. Don’t suffer alone.
Samaritanans Website


Shelter is a charity that works to alleviate the distress caused by homelessness and bad housing. We do this by giving advice, information and advocacy to people in housing need, and by campaigning for lasting political change to end the housing crisis for good. Shelter Website
Homeless Link is the only national charity supporting people and organisations working directly with homeless people in England. We represent homelessness organisations among local, regional and national government. As the national collaborative hub for information and debate on homelessness, we seek to improve services for homeless people and to advocate policy change. Through this work, we aim to end homelessness in England. Homeless Link Website

Mental Health

The Mental Health Foundation are committed to reducing the suffering caused by mental ill health and to help everyone lead mentally healthier lives. Mental Health Foundation Website
The National Association for Mental Health in the United Kingdom campaigns on behalf of those with mental illness. Mind Website
Alzheimer’s Society is a membership organisation, which works to improve the quality of life of people affected by dementia in England, Wales and Northern Ireland.

Many of our 20,000 members have personal experience of dementia, as carers, health professionals or people with dementia themselves, and their experiences help to inform our work. Alzheimer’s Society Website


Operation Black Vote

Organisation dedicated to enabling the African British and Asian British communities claim their places in European politics.Operation Black Vote Website

Sickle Cell Society

A UK-based charity which provides care and information. Research findings, pain management techniques, and teaching resources. Sickle Cell Society Website

Lupus UK

LUPUS UK is the only national registered charity supporting people with systemic lupus and discoid lupus and assiting those approaching diagnosis. Lupus UK Website


Disclaimer: Ekaya Housing Association is not responsible for the content of any external website