BACKGROUND
Gabriel has a strong track record for improving the customer experience and engagement. Throughout Gabriel’s senior management career, he has managed customer facing teams with the principle aim to ensure that customers receive an excellent service.
In addition to his expertise in resident engagement and communication, Gabriel has an in-depth knowledge of housing management, specifically housing legislation, regulatory compliance, strategic thinking, customer excellence & new ways of working. Gabriel is very passionate about resident engagement to ensure that tenants are at the heart of everything a good landlord should do to be at the heart of a community.