Support and Advice

Our staff can provide you with support with regards to our services and housing management. In addition we have pulled together a selection of additional resources and support groups that are available to provide everybody with expert advice on a number of key issues and areas.

Do get in touch with people who can help.


This page includes tax credits, eligibility and appeals, benefits entitlement, Child Trust Funds, Disability Living Allowance, Carer’s Allowance, Child Benefit, heating and housing benefits, Jobseeker’s Allowance and tax credits.

View the Benefits website

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Child Support Agency

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Debt and Money Management

View our dedicated pages on Benefits & Advice including updates on the recent Welfare Reforms.

Digital Inclusion – Getting online

This is the website where can get up to speed with the technology that can help to enrich your life.  Whether you’d like to improve your computer skills, emailing, use of the internet or generally to boost your digital confidence, our simple guides are here to help.

They’re free, print-friendly and also a great way to support other learners.

View the website Digital Unite Website

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Drug and Alcohol Addiction

AddAction’s aim is to help transform the lives of people affected by drug and alcohol problems. They do this by offering a wide range of services in England and Scotland.

View the website AddAction website 020 7251 5860

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Drug Misuse

Talk to Frank offers support and advice to young people. It includes an A to Z list of substances and explains the appearance and use, effects, chances of getting hooked, health risks and UK law. View the website Talk to Frank website 0300 999 1212

Narcotics Anonymous helps recovering drug addicts to get and stay clean. View the website Narcotics Anonymous 0300 999 1212  

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Alcoholics Anonymous

Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.

View the website Alcoholics Anonymous 0845 769 7555



View the website Working, jobs and pensions for information including:

  • Finding a job
  • Holidays
  • Time off
  • Sick leave
  • Maternity and paternity leave
  • Redundancies, dismissals and disciplinaries
  • The state pension, workplace and personal pensions
  • Pay, tax and the National Minimum Wage
  • Your rights at work and trade unions.

How you contact Jobcentre Plus depends on the help you need – eg finding a job, changing an appointment, checking an existing claim or making a new claim or complaint. Visit your Job Centre Plus website

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Equality and Human Rights

The Equality and Human Rights Commission have a statutory remit to promote and monitor human rights; and to protect, enforce and promote equality across the nine “protected” grounds – age, disability, gender, race, religion and belief, pregnancy and maternity, marriage and civil partnership, sexual orientation and gender reassignment.

View the Equality Human Rights website



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Pension Service

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The Samaritans

Talk to the Samaritans any time you like, in your own way, and off the record – about whatever’s getting to you. You don’t have to be suicidal.  If you can’t find what you’re looking for on their website, just get in touch and ask them. Don’t suffer alone.  View the Samaritans website


Shelter England

Shelter is a charity that works to alleviate the distress caused by homelessness and bad housing. We do this by giving advice, information and advocacy to people in housing need, and by campaigning for lasting political change to end the housing crisis for good.

View the Shelter England website

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Homeless Link

Homeless Link is the only national charity supporting people and organisations working directly with homeless people in England. They represent homelessness organisations among local, regional and national government. As the national collaborative hub for information and debate on homelessness, they seek to improve services for homeless people and to advocate policy change. Through this work, they aim to end homelessness in England.

View the Homeless Link website



The National Association for Mental Health in the United Kingdom campaigns on behalf of those with mental illness.

View the Mind website


The Mental Health Foundation 

The Mental Health Foundation are committed to reducing the suffering caused by mental ill health and to help everyone lead mentally healthier lives.  View the Mental Health Foundation website


Alzheimer’s Society 

Alzheimer’s Society is a membership organisation, which works to improve the quality of life of people affected by dementia in England, Wales and Northern Ireland.

Many of their members have personal experience of dementia, as carers, health professionals or people with dementia themselves, and their experiences help to inform the Society's work. View the Alzheimer’s Society website

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Operation Black Vote

Organisation dedicated to enabling the African British and Asian British communities claim their places in European politics.

View the Operation Black Vote website


Sickle Cell Society

A UK-based charity which provides care and information. Research findings, pain management techniques, and teaching resources.

View the Sickle Cell Society website

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Lupus UK

LUPUS UK is the only national registered charity supporting people with systemic lupus and discoid lupus and assiting those approaching diagnosis.

View the Lupus UK Website

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