Complaints Documents

At Ekaya we strive to deliver a great service to our residents, clients and others we have contact with.

When we get it wrong, our aim is to put things right for you quickly and easily, apologise for the mistake, and where we can, learn lessons from what you have shared with us so we don’t make the same mistake again.

You can find more information about complaints in our documents below:

Complaints Handling Code - Self Assessment Form

Complaints Policy