Who is Responsible for Repairs?

Our repair responsibilities

In general, we are responsible for maintaining:

  • the structure and outside of your home, such as the roof, walls and windows
  • the main services to your home – electricity, gas and water
  • the fixtures and fittings we have provided, for example, in your kitchen and bathroom, 
  • any communal areas that you share with your neighbours – such as corridors, stairways, car parks and landscaping.

Your repair responsibilities

As our tenant, you are responsible for:

  • minor repairs – for example, unblocking sinks and toilets, checking smoke alarm batteries, repairing or replacing internal door handles, bleeding radiators, or changing light bulbs
  • looking after your home to prevent problems developing – such as unchecked condensation
  • internal redecorations
  • maintaining any home improvements you made with our permission, and
  • any damage or neglect caused by your household or guests. We will pass on the cost to you if we have to put anything right.

Shared owners & Leaseholders

As a shared owner or leaseholder, you are responsible for most repairs inside your home. Please call the office if you are unsure.