Ekaya is committed to offering the highest quality service to its service users and residents. As an established service provider, we have systems and procedures in place to ensure we monitor our service and performance and strive for continuous improvement.
We consistently measure and scrutinise performance in all areas of our organisation to produce services of the highest standards. We do this by:
- Setting SERVICE STANDARDS and annual objectives.
- MONITORING Key Performance Indicators (KPIs) monthly and reporting to the Board quarterly.
- BENCHMARKING with our Acuity partners.
- Continuously REVIEWING our performance with customers via the annual Customer Satisfaction Survey, Customer Panels and internal and external audits.