Tenant Satisfaction Measures: The results are in

We asked you to tell us how you feel about our services as part of a new resident satisfaction survey, also known as the Tenant Satisfaction Measures (TSM) survey, this autumn.

249 of you took part in the survey and here’s what you told us.

Results of our TSM survey

  • 39% of customers who completed the survey are satisfied with our services

What the TSMs cover

The TSMs cover 5 main themes:

  • Repairs
  • Building safety
  • Respectful and helpful engagement
  • Effective complaints handling
  • Responsible neighbourhood management

Next steps

Our TSM survey results show that there are areas where we must do better.  We are now looking closely at what you’ve said and are putting together a plan of action to make sure improvements are made.

We will share more details about the surveys and our plans to improve throughout 2024 - 2025.

There will continue to be plenty more opportunities to feedback what you think about our services over the next year, including the TSM survey, every two years.

Prize draw

We also held a prize draw of vouchers for three lucky residents who completed the survey. We are distributing the vouchers to the winners during July.

If you would like to contribute to improving Ekaya’s services and scrutinising our services please get in touch to info@ekaya.co.uk

We are keen for you to help shape our services and to work in partnership with you.